How do I take care of my jewelry?
Although our jewelry items are made tarnish-resistant, you should take good care of it to keep your pieces shiny for an extended time. Here are a few tips we suggest:
- Remove before showering and sleeping
- Wipe with a dry tissue and store in a cool, dry place preferably in a pouch or jewelry box
- Avoid direct contact with harsh chemicals like detergent, acidic solutions or perfume
- Our jewelry is plated with a tarnish-resistant and sweat-proof coating. For designs that are coated with this special formula, we recommend not wiping it with a silver or polishing cloth as it may remove this coating and cause the item to tarnish.
How do I change or cancel my order?
If you need to cancel or make any changes to your order please email email@example.com within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.
Please make sure you have read our Returns & Refunds Policy before proceeding.
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email firstname.lastname@example.org to ensure you provided the correct email during checkout.
What currency is used on the House Of Boateng website?
All orders on House Of Boateng are processed in USD.
For your convenience, we have a currency converter on our site which you can select convert the price to your local currency. While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate.
This is the reason your confirmation email amount may differ to the amount on your bank statement.
What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address please email email@example.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.
My order status is 'unfulfilled', what does this mean?
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled.
How can I get in touch with you?
Our customer service team is available from 9 am to 5 pm ET. Please click here to get in touch.