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We accept returns on Bags and Shoes within 14 days of receiving your order. Please make sure the merchandise is returned in the exact condition in which it was shipped, new, and unused in order to receive a refund. This includes the original packaging and the box it came in.



You can start your return process here.

Returns will not be processed unless they go through our Returns Center.

To start the process simply add your order number and email used to make the purchase.

Select the item(s) you would like to return or exchange and follow the steps on how you would like to proceed.

Once your request is approved, you’ll receive step-by-step instructions and a shipping label via email.

If you are having issues with the process please contact us via


For hygiene reasons, we do not accept returns on jewelry.  

Our Refund Policy applies to all purchases made online at

Our Refund Policy does not exclude or replace your rights given under the Canadian Consumer Law and regulations.

Change of mind

  1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances, however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused with all original packaging;
    • returned to us with any gift or bonus received with the merchandise (if applicable);
    • not subject to the exclusions listed below; and
    • the exchange or refund is sought within 14 days of purchase.

Change of Address must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to

House of Boateng, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

Consumer guarantees

  1. If you believe an item is faulty, you may have rights to a remedy under the Canadian Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
  3. House Of Boateng will require satisfactory proof of purchase before providing a remedy under the Canadian Consumer Law. A photo must be provided to the House Of Boateng team supporting the claim.

Return tender

  1. Refunds will be given using your original payment method
  2. If the order was returned due to an incorrect address or the package was unclaimed, House Of Boateng has the right to charge for the product to be re-shipped.

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Privacy when making a return

  1. House Of Boateng is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of House Of Boateng research and analysis. It may be disclosed to province/state and territory departments upon request, as required by law.


  1. If products are on sale they will not be refunded.

If you would like to submit a return or refund request, please contact with the following information. 

  • Full Name
  • Order Number 
  • Email Address
  • Explanation of the defect 
  • High quality photo or video showing the defects. If images are not provided we will not be able to complete your request. 
Office hours are from 9.00am to 5.00pm Eastern Time (ET)