Every parcel is now dispatched with a tracking number so you can always know its whereabouts.
All orders are shipped from our warehouses located in Canada, the United States, and occasionally from Italy, China, Singapore, Turkey, and Thailand, if pre-ordered or according to a criterion of stock, and availability.
All orders will be shipped earliest next business day or latest within 72 hours. Please see below for shipping timeframes & prices:
CANADA
| SHIPPING TYPE | TIMEFRAME (BUSINESS DAYS) | $(USD) |
| e-Parcel Tracked | 3 to 5 business days | $6 or FREE orders over $60 |
| e-Parcel Express | 2 to 3 business days | $13.50 |
| e-Parcel Priority | Guaranteed 2 business days | $18 |
U.S.A
| SHIPPING TYPE | TIMEFRAME (BUSINESS DAYS) | TIMEFRAME (BUSINESS DAYS) |
| Small PacketTM – USA | 5 to 10 business days | $6 or FREE orders over $60 |
| Tracked PacketTM – USA | 4 to 8 business days | $12 |
| XpresspostTM – USA | 2 to 3 business days | $25 |
EUROPE
(UK, SWEDEN, PARIS, AUSTRALIA, E.T.C)
| SHIPPING TYPE | TIMEFRAME (BUSINESS DAYS) | $(USD) |
| International Parcel – Air | 7 to 12 business days | $12 or FREE orders over $60 |
AFRICA
(GHANA, NIGERIA, KENYA, ZIMBABWE, E.T.C)
| SHIPPING TYPE | TIMEFRAME (BUSINESS DAYS) | $(USD) |
| Tracked PacketTM – International | 10 to 20 business days | $35 |
REST OF THE WORLD
| SHIPPING TYPE | TIMEFRAME (BUSINESS DAYS) | $(USD) |
| Tracked PacketTM – International | 10 to 30 business days | $50 |
*We currently are not shipping to Afghanistan, Austria, Brazil, Chile, Colombia, Guatemala, India, Indonesia, Iran, North Korea, Norway, Mexico, Peru, Philippines, Portugal, Saudi Arabia, South Africa, Syria, Taiwan and Yemen
Unfortunately, the bolded countries have been recently addressed to the list due to the COVID-19 restrictions. We will let you know any updates ASAP
Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email info@houseofboateng.com if you have any further shipping queries.
What is House Of Boateng's returns and refunds policy?
Please click here to see our refund policy.
Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.
How do I change or cancel my order?
If you need to cancel or make any changes to your order please email info@houseofboatng.com within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.
Please make sure you have read our Returns & Refunds Policy before proceeding.
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email info@houseofboatng.com to ensure you provided the correct email during checkout.
What currency is used on the House Of Boateng website?
All orders on House Of Boateng are processed in USD.
For your convenience, we have a currency converter on our site which you can select convert the price to your local currency. While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate.
This is the reason your confirmation email amount may differ to the amount on your bank statement.
What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address please email info@houseofboatng.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.
My order status is 'unfulfilled', what does this mean?
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled.
How can I get in touch with you?
Our customer service team is available from 9 am to 5 pm ET. Please click here to get in touch.